Privacy Policy

We may collect the following categories of information:

• Basic Identifiers: name, email address, phone number
• Location & Address: billing address, shipping/delivery address
• Account Credentials: username, password, profile details
• Payment Information: credit/debit card details, e-wallet details (processed securely via PayMongo)
• Transaction Records: order history, receipts, purchase details
• Company Details (Vendors): company name, business permits, licenses, business address
• Communications: inquiries, feedback, customer service requests
• Technical/Device Data: IP address, browser type, operating system, device identifiers
• Marketing & Preferences: newsletter subscriptions, interactions with campaigns (via Mailchimp, Google Analytics, Facebook Pixel)

We use collected information to:

• Process and fulfill orders
• Manage vendor and customer accounts
• Provide customer support
• Improve Website functionality and services
• Send newsletters, updates, and marketing (with your consent)
• Analyze Website traffic and user engagement
• Comply with legal and regulatory obligations

Your personal data is processed based on:

• Your consent (e.g., for marketing subscriptions)
• Contractual necessity (e.g., to process transactions)
• Legal obligations (e.g., tax or regulatory compliance)
• Legitimate business interests (e.g., analytics, fraud prevention)

We may share your personal data with:

• Service providers (e.g., Mailchimp, PayMongo, Google Analytics)
• Vendors for order fulfillment
• Government authorities when required by law
• Affiliates, successors, or acquirers in case of merger or transfer

We use cookies and tracking technologies such as Google Analytics, Mailchimp, and Facebook Pixel to analyze user behavior and improve services. You may control cookies through your browser, but some functions may be limited.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

1. Shopper Accounts

• Personal data associated with active shopper accounts (such as name, email address, contact number, shipping address, and order history) will be retained for the duration of the account’s activity.
• If an account becomes inactive or if the user requests deletion, personal data will be securely deleted or anonymized after two (2) years, unless a longer retention period is legally required.
• Financial and transaction-related records may be retained for up to five (5) years in compliance with tax, accounting, and audit regulations.

2. Vendor or Seller Accounts

• Business and personal data provided by marketplace vendors will be retained as long as the partnership remains active.
• Upon termination of the vendor agreement, relevant data may still be retained for up to five (5) years for compliance, legal, and record-keeping purposes.

3. Newsletter and Marketing Subscriptions

• Email addresses and contact details used for newsletters or marketing communications (via Mailchimp) will be retained until the user unsubscribes.
• Once unsubscribed, only minimal information will be stored to ensure that no further marketing communications are sent to the same user.

4. Analytics and Cookies

• Data collected through cookies and Google Analytics is retained according to Google’s data retention settings, typically up to 26 months.
• Such data may also be stored in aggregated or anonymized form for long-term business analysis and reporting.

We apply strict security measures to ensure that personal data is deleted or anonymized once it is no longer necessary for the purposes stated above.

Under the Data Privacy Act, you have the right to:

• Be informed about data collection and processing
• Access your personal data
• Request correction of inaccurate data
• Request deletion or blocking of your data
• Withdraw consent (e.g., unsubscribe from marketing)
• Object to processing for certain purposes
• File a complaint with the National Privacy Commission

We implement reasonable physical, technical, and organizational measures to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

Our Website is not intended for children under 13, and we do not knowingly collect data from them.

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Last Updated” date.

If you believe that your privacy rights have been violated or that your personal data has been misused, and you feel that our response to your concerns is inadequate, you may lodge a complaint or seek assistance directly from: